How Konga wins their customers hearts with a customer-centric customer care team

A leading E-commerce business (Online mall) launched over eight years ago with a mission is to become the engine of commerce and trade in Africa.

They serve a huge retail customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care etc.

Konga is a highly customer-centric organization committed to finding innovative ways of improving their customers’ shopping experience. This means they needed a very effective, highly engaging and responsive customer care team. Also, they were at a point when they were about to scale, so they needed to get it right. 

With the interest of their customers at heart, they reached out to Outsourcing and Co to find the best options for their needs.

They were able to successfully build a highly effective customer-centric customer care team in a really short time, including sourcing, onboarding, training and the overall welfare and performance management of the team. So impressive and commendable was the performance of the customer care agents that our client had to absorb them all as they were very pivotal to their success as an organization at large.

Wouldn’t you love to have your customer care team at the heart of your business? Please schedule a consultation, and let’s have a discussion.

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